To deal with your complaint in the shortest possible time frame, it must contain clear information about your identity as well as all relevant details about the case. The customer support agents will use best efforts to promptly resolve a reported matter internally.
The customer support agents will use best efforts to promptly resolve a reported matter internally. The whole complaints process should take no more than 8 weeks to be assessed and responded to. You will be always informed about our final decision.
If you feel that the complaint özgü not been resolved or you are not happy with how the case was concluded, you have the option to escalate the matter externally to one of our approved ADR providers: eCOGRA or ThePOGG.
The biçim for the eCOGRA ADR service is available HERE.
You can find additional information and submit a complaint to ThePOGG HERE.
Additionally, the Online Dispute Resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE.
If the user still feels that their complaint özgü not been resolved to their satisfaction, they can bring the dispute to the Malta Gaming Authority (MGA) by emailing [email protected].
Furthermore, makine please be advised that you have the right to bring proceedings against an operator to any court of competent jurisdiction.
If there are any concerns that you would like to raise or need our assistance with, please do not hesitate to let us know. Our professional and friendly Customer Service representatives are always here to help.